FAQ

The calendar on each page is up-to-date.  You can see availability, get a price quote and book a condo.

We do all of our bookings are done online.  You can get a quote and book a condo from the calendars on each page.

We do have two pet friendly condos, 201 and 202.  There is a small pet fee.  Pets are not allowed in any other condos.

Yes, we provide all sheets and towels.

We don’t own any parking but we’re close to the city parking deck that’s under A-Loft hotel on Biltmore Ave. It’s about a block and and a half. Generally people park there for their stay and then use Uber to get around. There is also on-street parking on Church St. It’s $1.25/hr from 8 to 6. You can pay with the Passport parking App so you don’t need a bunch of quarters. It’s free overnight.

You can click on the parking deck below to get directions.

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All cancellations must be in writing and are subject to a $50 administrative fee.  A twenty-one (21) day notice is required for cancellation. Cancellations that are made more than twenty-one (21) days prior to the arrival date will incur no penalty beyond the administrative fee. Cancellations or changes that result in a shortened stay, that are made within twenty-one (21)  days of the arrival date, forfeit fifty percent (50%) of the rental fee, up until 72 hours prior to check-in. Cancellations made within 72 hours prior to check-in will forfeit the entire rental fee, excepting cleaning fees.  Early departure does not warrant any refund of rent.   Upon cancellation Landlord will re-market property. If property is re-rented landlord will refund rent to tenant, not to exceed the amount received from the new rental. If property is not re-rented for the full time period of the canceled reservation monies paid will be prorated.

Check in is at 3:00 p.m. and check out is at 11:00. We will use reasonable efforts to have your place ready for you at check-in time, but we cannot guarantee the exact time of occupancy.

If there is no one there the night before, then we may allow an early check-in.  Please email us in advance.

Yes – there is free WiFi throughout the building.

Please email us or use the contact form on the web site.  This is much faster than leaving us a voicemail.